GENERAL TERMS & CONDITIONS
Booking T&C
- No refund or exchange of services/ products could be made on treatment services upon purchase.
- To cancel or amend the NEXT DAY before 12:30noon appointment, customer is required provide notice at 8pm the night before. To cancel or amend for a same day appointment after 12:00noon, customer is required provide 4 hours notice.
- Clients who arrive 15 minutes after their scheduled time, we may shorten the treatment time, clients who arrived 30 minutes after their scheduled time, appointment will be cancelled.
- All customers were obligated to sign the Xtreme Lashes Waiver form, agreed to take before & after photos, otherwise treatment could not be provided.
- Xtreme lashes reserves the right of final decision on all disputes.
Customer Medical History
- No treatment could be provided in the following condition in the past 4 weeks.
- If you had eye embroidery, eyeliner tattoo and eye surgery.
- Eee surgery, wounds or infections.
- Apply or Take Retin-A, Accutane or similar product?
- Exfoliation, aggressive skin tightening or skin resurfacing facial treatment, acne treatment and chemical peels, microdermabrasion laser.
- History of eye disease, condition, injury, surgery that affected your hair/ natural eyelash growth or loss.
CONSUMER TERMS & CONDITIONS
Booking T&C
- No refund or exchange of services/ products could be made on treatment services upon purchase.
- To cancel or amend the NEXT DAY before 12:30noon appointment, customer is required provide notice at 8pm the night before. To cancel or amend for a same day appointment after 12:00noon, customer is required provide 4 hours notice.
- Clients who arrive 15 minutes after their scheduled time, we may shorten the treatment time, clients who arrived 30 minutes after their scheduled time, appointment will be cancelled.
- All customers were obligated to sign the Xtreme Lashes Waiver form, agreed to take before & after photos, otherwise treatment could not be provided.
- Xtreme lashes reserves the right of final decision on all disputes.
Customer Medical History
- No treatment could be provided in the following condition in the past 4 weeks.
- If you had eye embroidery, eyeliner tattoo and eye surgery.
- Eee surgery, wounds or infections.
- Apply or Take Retin-A, Accutane or similar product?
- Exfoliation, aggressive skin tightening or skin resurfacing facial treatment, acne treatment and chemical peels, microdermabrasion laser.
- History of eye disease, condition, injury, surgery that affected your hair/ natural eyelash growth or loss.
Product Information
If any minor uses any goods or product from Xtreme Lashes, it should be only after the legal or parental guardian has discussed the product with the minor’s doctor. All material and information presented by Xtreme Lashes is intended to be used for personal educational or informational purposes only. The statements made about products have not been evaluated by the U.S. Food and Drug Administration and the results reported, if any, may not necessarily occur in all individuals. The statements and products are not intended to diagnose, treat, cure or prevent any condition or disease. All products should be used strictly in accordance with their instructions, precautions and guidelines. You should always check the ingredients for products to avoid potential allergic reactions. Use of the Xtreme Lashes website(s) is not meant to serve as a substitute for professional medical advice. Please consult with your own physician or health care practitioner regarding the use of any goods, products or information received from the Website before using or relying on them. Your physician or health care practitioner should address any and all medical questions, concerns and decisions regarding the possible treatment of any medical condition. Xtreme Lashes does not give or intend to give any answers to medical related questions and this website(s) does not replace any medical professional or medical resource. Xtreme Lashes does not represent itself as a physician nor is this implied. No prescription medications or medical treatments are intentionally provided on the website(s). IF YOU ARE IN NEED OF MEDICAL ATTENTION, GO TO THE HOSPITAL OR GO TO YOUR PHYSICIAN IMMEDIATELY.
Indemnification; Limitation of Liability and Disclaimer of Warranties
Xtreme Lashes reserves the right to refuse sales and service to anyone for any reason at any time.
Xtreme Lashes is not liable to you for any incidental damages related to or arising out of your purchase or use of any and all products or services from Xtreme Lashes. Xtreme Lashes’ liability to you related to or arising out of your purchase of any and all products or services from Xtreme Lashes is limited to the amount of the refund available to you, if any, as set forth above in these Consumer Terms and Conditions.
Except as expressly set forth in these Consumer Terms and Conditions, Xtreme Lashes makes no warranties to you regarding its products or services. Xtreme Lashes expressly disclaims all implied warranties related to or arising out of your purchase of products of services from Xtreme Lashes, including, without limitation, those of merchantability and fitness for a particular purpose. All products and services sold by Xtreme Lashes are sold on an “AS IS, WHERE IS” basis.
YOU AGREE TO INDEMNIFY, DEFEND AND HOLD XTREME LASHES AND ITS DIRECTORS, OFFICERS, OWNERS, EMPLOYEES, MANAGERS, SHAREHOLDERS, AGENTS, SUBSIDIARIES, AFFILIATES, INDEPENDENT CONTRACTORS, CONSULTANTS, SUBCONTRACTORS, SUPPLIERS AND LICENSORS (HEREINAFTER “XTREME LASHES, ET AL”) HARMLESS AGAINST ANY AND ALL CLAIMS, REQUESTS, ACCUSATIONS, ALLEGATIONS, ASSERTIONS, COMPLAINTS, PETITIONS, DEMANDS, SUITS, ACTIONS, PROCEEDINGS, GOVERNMENTAL INQUIRIES, INVESTIGATIONS, DAMAGES, LIABILITIES, ATTACHMENTS, JUDGMENTS, LOSSES, PENALTIES, FINES, SETTLEMENTS, AND EXPENSES, INCLUDING BUT NOT LIMITED TO COURT COSTS AND REASONABLE ATTORNEYS’ FEES, WHETHER INDIRECT, SPECIAL, INCIDENTAL, ECONOMIC, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE, OF ANY NATURE ARISING OUT OF OR RELATED TO THE USE OR MISUSE OF PRODUCTS OR SERVICES SOLD OR SUPPLIED BY XTREME LASHES, ET AL., INCLUDING, BUT NOT LIMITED TO, INTELLECTUAL PROPERTY OF XTREME LASHES, ET AL. THIS INDEMNITY IS INTENDED TO APPLY TO ANY THEORY OF RECOVERY INCLUDING, BUT NOT LIMITED TO, CLAIMS OF ACTUAL OR ALLEGED NEGLIGENCE BY XTREME LASHES, ET AL (WHETHER ACTIVE OR PASSIVE, SOLE OR CONCURRENT, SIMPLE OR CROSS, STRICT OR STATUTORY). XTREME LASHES.
All material and information presented by Xtreme Lashes is intended to be used for personal educational or informational purposes only. The statements made about products have not been evaluated by the U.S. Food and Drug Administration and the results reported, if any, may not necessarily occur in all individuals. The statements and products are not intended to diagnose, treat, cure or prevent any condition or disease. All products should be used strictly in accordance with their instructions, precautions and guidelines. You should always check the ingredients for products to avoid potential allergic reactions. Use of the Xtreme Lashes website(s) is not meant to serve as a substitute for professional medical advice. Please consult with your own physician or health care practitioner regarding the use of any goods, products or information received from the Website before using or relying on them. Your physician or health care practitioner should address any and all medical questions, concerns and decisions regarding the possible treatment of any medical condition. Xtreme Lashes does not give or intend to give any answers to medical related questions and this website(s) does not replace any medical professional or medical resource. Xtreme Lashes does not represent itself as a physician nor is this implied. No prescription medications or medical treatments are intentionally provided on the website(s). IF YOU ARE IN NEED OF MEDICAL ATTENTION, CALL YOUR PHYSICIAN IMMEDIATELY.
PROFESSIONAL RETURNS POLICY
No Refunds/Exchanges:
All sales are final. We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us on 37088961 or email: info@xtremelashes.com.hk with details of the product and the defect.
We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us with details of the product and the defect.
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.
CONSUMER RETURNS POLICY
No Refunds/Exchanges:
- We cannot accept exchange or return of open packaging, or damaged items.
- If you are not satisfied with our products, please contact us on 37088961 or email: info@xtremelashes.com.hk from the date of purchase/ delivery after 3 days of collection.
- Please note that exchange and returns for purchases made in Hong Kong must be made at the original store of purchase in Hong Kong.
- All sales are final. We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us on 37088961 or email: info@xtremelashes.com.hk with details of the product and the defect.
- We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us with details of the product and the defect.
- Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.